Privacy

Haven is built for the people loving someone through addiction. A lot of what you might share here is tender — things you may not have told anyone else. We take that seriously. This page explains what we collect, why, and the choices you have.

This policy covers both the Haven mobile app and this website (joinprojecthaven.com). “Haven,” “we,” and “us” mean Haven App LLC.

Who can use Haven

Haven is intended for people aged 16 and older. It isn’t designed for children under 16, and we don’t knowingly collect information from them. If you believe someone under 16 has created an account, email us at hello@joinprojecthaven.com and we’ll remove it. If you’re 16 or 17, we’d gently encourage you to let a trusted adult know you’re using Haven.

What we collect

When you create an account

• Your email address, used to sign you in and secure your account.
• Your password, which is encrypted — we never see or store it in readable form.
• A username you choose (this is never shown to other users).

A little about your situation

• The few things you tell us when you get started — your relationship to the person you’re supporting, roughly how long this has been going on, and what you’re hoping Haven can help with. This lets Haven meet you where you are instead of treating everyone the same.
• Your progress through the Roadmap, and your settings.

What you write and create in Haven

• Your journal entries.
• Your conversations with the “Talk to Haven” AI companion.
• Anything you post in the community, your reactions, and any posts you report.
• Messages and your short intro inside a private pod, if you join one.
• Any feedback you choose to send us.

Basic technical information

• Standard information needed to run an app and website securely — for example, timestamps of requests, used to keep the service stable and prevent abuse.
• On our website, we use privacy-friendly analytics that count page visits in aggregate, without cookies and without identifying you personally.

If you join our email list on the website, we store your email address to send you occasional updates about Haven. You can unsubscribe anytime, and every email includes a link to do so.

How we use your information

• To provide Haven — your account, your journal, the Roadmap, the community, and the AI companion.
• To let the “Talk to Haven” companion respond to you in context.
• To keep people safe — for example, surfacing crisis resources when someone may be in danger.
• To keep the service running, secure, and free from spam and abuse.
• To understand, in aggregate, how Haven is used so we can make it better.
• To reply to you if you contact us for support.

We do not use your personal content to advertise to you, and we do not sell it.

How the AI companion uses your data

When you talk with Haven, your messages are sent to Anthropic — the company behind the Claude AI that powers the companion — so it can understand you and respond. Posts in the community and pods are also checked by AI to help keep those spaces safe and supportive.

Under our agreement with Anthropic, this content is used only to generate a response to you in the moment — it is not used to train AI models, and it is not used for advertising.

Talking with Haven doesn’t train or change the AI. Its “memory” simply means Haven can privately recall your own notes to respond in context — nothing you share makes the AI “learn.”

Haven’s memory is off by default. Only if you turn it on in Settings can the companion draw on your profile, Roadmap progress, and recent journal entries to respond with more context. You can turn it off again anytime, and only you can ever see any of that.

The community is anonymous

When you post in the community or take part in a pod, other people never see your name, your email, or who you are. Members of a pod are shown only as simple labels (like “A” or “B”). The anonymity is the point — it’s what makes it safe to be honest.

Who we share data with

We share data only with the small set of trusted services that make Haven work, and only so they can perform their function for us:

• Supabase — securely stores your account and your data, and handles sign-in.
• Anthropic — powers the AI companion and the safety checks, as described above.
• Resend — sends account and list emails on our behalf.
• Vercel — hosts our website and provides the privacy-friendly analytics.

These companies are bound to protect your information and use it only to provide their service to us. We never sell your data, and we never share it with advertisers or data brokers. We may disclose information if the law genuinely requires it, or to protect someone’s safety — but that’s the exception, not how Haven works.

How long we keep it, and deleting your account

We keep your information for as long as you have a Haven account. You can delete your account at any time from inside the app (Settings → Delete account). When you do, we permanently erase your profile, journal, conversations, community posts, and pod messages. This can’t be undone.

If you’d like a copy of your information, or help deleting it, email us at hello@joinprojecthaven.com.

Your choices and rights

You can view and update your information in the app, turn the AI’s memory on or off, unsubscribe from emails, and delete your account and data. Depending on where you live, you may have additional rights — such as to access, correct, export, or delete your personal information. We honor these requests for everyone; just email us.

How we protect your information

Your data is protected in transit and while stored. Our database is configured so that only you can reach your own journal, conversations, and profile — not other users. No system is ever perfectly secure, but we take real, specific steps to keep your information private, and we treat the sensitive nature of what you share here with the care it deserves.

A note on safety

Haven is supportive guidance and peer connection. It is not therapy, medical care, or an emergency service, and the AI companion is not a licensed professional. If you or someone you love is in danger, please call or text 988 (the Suicide & Crisis Lifeline) or call 911.

Changes to this policy

If we make meaningful changes, we’ll update this page and the date at the top, and we’ll let you know within Haven when it matters. Continuing to use Haven after a change means you accept the updated policy.

Contact us

Questions about your privacy, or anything on this page? We’d genuinely like to hear from you: hello@joinprojecthaven.com.

Haven App LLC · joinprojecthaven.com