Privacy

Haven is built for the people loving someone through addiction. A lot of what you might share here is tender, things you may not have told anyone else. We take that seriously. This page explains what we collect, why, and the choices you have.

This policy covers both the Haven mobile app and this website (joinprojecthaven.com). “Haven,” “we,” and “us” mean Haven App LLC.

Who can use Haven

You need to be 18 or older to use Haven. We don’t knowingly collect information from anyone under 18, and if we find out an account belongs to someone under 18 we delete it and everything in it. If you believe someone under 18 has created an account, email us at hello@joinprojecthaven.com and we’ll take care of it.

If you’re under 18 and living with someone else’s addiction, that is real and it matters, and we’re sorry we can’t be the place for it yet. The SAMHSA National Helpline is free, confidential, and open 24/7 at 1-800-662-4357. Alateen is built specifically for young people in your situation. If you’re in danger or thinking about hurting yourself, call or text 988.

What we collect

When you create an account

• Your email address, used to sign you in and secure your account.
• Your password, which is encrypted, so we never see or store it in readable form.
• A username you choose (this is never shown to other users).

A little about your situation

• The few things you tell us when you get started: your relationship to the person you’re supporting, roughly how long this has been going on, and what you’re hoping Haven can help with. This lets Haven meet you where you are instead of treating everyone the same.
• Your progress through the Roadmap, and your settings.

What we deliberately don’t collect

• Your location. Haven never asks for it and the app has no location permission at all. When you look for treatment, you type a ZIP code, and it is used to sort results by distance and then forgotten. It does not have to be your own ZIP, which is deliberate: people often need somewhere near the person they love rather than near themselves.
• Anything about you from anywhere else. We buy no data, and we have no advertising or tracking partners.

What you write and create in Haven

• Your journal entries.
• Your conversations with the “Talk to Haven” AI companion.
• Anything you post in the community, your reactions, and any posts you report.
• Messages and your short intro inside a private pod, if you join one.
• Any feedback you choose to send us.

Basic technical information

• Standard information needed to run an app and website securely. For example, timestamps of requests, used to keep the service stable and prevent abuse.
• On our website, we use privacy-friendly analytics that count page visits in aggregate, without cookies and without identifying you personally.

If you join our email list on the website, we store your email address to send you occasional updates about Haven. You can unsubscribe anytime, and every email includes a link to do so.

How we use your information

• To provide Haven: your account, your journal, the Roadmap, the community, and the AI companion.
• To let the “Talk to Haven” companion respond to you in context.
• To keep people safe. For example, surfacing crisis resources when someone may be in danger.
• To keep the service running, secure, and free from spam and abuse.
• To understand, in aggregate, how Haven is used so we can make it better.
• To reply to you if you contact us for support.

We do not use your personal content to advertise to you, and we do not sell it.

How the AI companion uses your data

When you talk with Haven, your messages are sent to Anthropic, the company behind the Claude AI that powers the companion, so it can understand you and respond. Posts in the community and pods are also checked by AI to help keep those spaces safe and supportive.

Under our agreement with Anthropic, this content is used only to generate a response to you in the moment. It is not used to train AI models, and it is not used for advertising.

Talking with Haven doesn’t train or change the AI. Its “memory” simply means Haven can privately recall your own notes to respond in context. Nothing you share makes the AI “learn.”

Haven’s memory is off by default. Only if you turn it on in Settings can the companion draw on your profile, Roadmap progress, and recent journal entries to respond with more context. You can turn it off again anytime.

To be straight with you about what “private” means here, because it would be easy to overstate it. No other Haven user can see any of that, ever. But when memory is on, the relevant parts of your profile and recent journal entries are sent to Anthropic along with your message, because that is how the companion has the context to respond. And a very small number of people who operate Haven can technically reach the database, the same as at any service that stores your data. We don’t read your journal, and we have no feature that surfaces it to us, but we would rather tell you that plainly than claim something no service can honestly promise.

The community is anonymous

When you post in the community or take part in a pod, other people never see your name, your email, or who you are. Members of a pod are shown only as simple labels (like “A” or “B”). The anonymity is the point. It’s what makes it safe to be honest.

Who we share data with

We share data only with the small set of trusted services that make Haven work, and only so they can perform their function for us:

• Supabase: securely stores your account and your data, and handles sign-in.
• Anthropic: powers the AI companion and the safety checks, as described above.
• Resend: sends account and list emails on our behalf.
• Vercel: hosts our website and provides the privacy-friendly analytics.
• RevenueCat: manages subscriptions. It receives an anonymous account identifier and your purchase history, never your journal, conversations, or posts.
• Apple and Google: process subscription payments through their app stores and deliver push notifications to your device. We never see your card details, and they are never sent to us.
• Expo: delivers push notifications. It receives your device’s push token and the text of the notification itself, which is why notifications are written to be gentle and never reveal anything specific about your situation.

These companies are bound to protect your information and use it only to provide their service to us. We never sell your data, and we never share it with advertisers or data brokers. We may disclose information if the law genuinely requires it, or to protect someone’s safety, but that’s the exception, not how Haven works.

How long we keep it, and deleting your account

We keep your information for as long as you have a Haven account. You can delete your account at any time from inside the app (Settings → Delete account). When you do, we erase your profile, journal, conversations, community posts, and pod messages. This can’t be undone.

The specifics, so “deleted” means something you can actually check:

• Your account and everything in it is removed from our live database immediately when you delete it.
• Our database is backed up once a day, and those backups are kept for about a week before they are overwritten. So deleting your account removes it from the live database straight away, and it ages out of the backups within about seven days. We would rather tell you that than pretend the copy does not exist.
• Technical logs (timestamps of requests, used to keep the service stable and catch abuse) hold no journal, conversation, or post content, and are deleted after 90 days.
• If you subscribed, we keep the minimum billing record the law requires: the transaction and its date. Never your journal, conversations, or posts.
• Messages you send the AI companion are also held briefly by Anthropic, who run the model. See below.

If you close your account we do not keep a “shadow” copy, a profile for marketing, or anything used to re-identify you later. There is no such thing at Haven and there never will be.

If you stop using Haven

If a free account goes 12 months with no activity at all, we delete it and everything in it. We will email you three times before that happens, at 30 days, 7 days, and the day before. Opening the app is all it takes to keep everything, and there is a journal export in Settings if you would rather have a copy first.

We do this because we would rather hold less of this than more, not to push you to come back. A year is deliberately long. People step away from Haven because their person went into treatment, or things got calm, or it all got to be too much, and none of those should cost you your journal.

Cancelling Haven Plus deletes nothing. You drop to the free plan and everything you have written stays exactly where it is.

Paid accounts are never deleted for inactivity.

What Anthropic keeps

Your messages go to Anthropic so the companion can reply. Under our agreement they are not used to train AI models. Anthropic holds them for up to 30 days and then deletes them.

One exception we would rather tell you about than bury: if Anthropic’s automated safety systems flag a message, they can keep it for longer, up to two years. Haven is a place where people write about overdose, self-harm, and being afraid of someone in their own home, so this is not a remote possibility here. It is not something we control, and deleting your Haven account does not reach it.

If you’d like a copy of your information, or help deleting it, email us at hello@joinprojecthaven.com.

Your choices and rights

You can view and update your information in the app, turn the AI’s memory on or off, unsubscribe from emails, and delete your account and data. Depending on where you live, you may have additional rights, such as to access, correct, export, or delete your personal information. We honor these requests for everyone; just email us.

If you live in a state with a consumer health data law, such as Washington, Nevada, or Connecticut, our Health Data Privacy policy covers that information specifically. It works alongside this page, and where it is more protective, it wins.

How we protect your information

Your data is protected in transit and while stored. Our database is configured so that only you can reach your own journal, conversations, and profile, not other users. No system is ever perfectly secure, but we take real, specific steps to keep your information private, and we treat the sensitive nature of what you share here with the care it deserves.

A note on safety

Haven is supportive guidance and peer connection. It is not therapy, medical care, or an emergency service, and the AI companion is not a licensed professional. If you or someone you love is in danger, please call or text 988 (the Suicide & Crisis Lifeline) or call 911.

Changes to this policy

If we make meaningful changes, we’ll update this page and the date at the top, and we’ll let you know within Haven when it matters. Continuing to use Haven after a change means you accept the updated policy.

Contact us

Questions about your privacy, or anything on this page? We’d genuinely like to hear from you: hello@joinprojecthaven.com.

Haven App LLC · joinprojecthaven.com